Shipping and Returns

The delivery time of the packages may vary depending on the region/country you are ordering from and also on the availability of the items in stock. In case the items are available, we will ship them within 24 hours after sending you the Order confirmation and the packages will be delivered within 5 to 14 working days.

The customer is obliged to provide us with the exact information for delivery of the products (name and surname, full delivery address, contact mobile number and E-mail address). If the Customer provides incorrect or incomplete information, we cannot be held liable for problems in the delivery or taking over the ordered products. If the products are returned to our address as undelivered, we will also be entitled to charge the costs of failed delivery of the goods to the customer on the occasion of the next attempt of delivery.

We will not be responsible if the delivery of the packages is prevented by circumstances that are beyond our control such as closing of borders, strikes at shipping companies, pandemic, etc. Keep in mind that we DO NOT cover additional obligations such as taxes, fees and other charges that may be incurred during customs clearance in your country. THESE COSTS are borne exclusively by the customer and they are NOT INCLUDED IN THE PRICE you pay on this website.

The cost of delivery is covered by the customer, unless the customer receives damaged or wrong items. If the customer has made an error while purchasing the item, they cover the delivery expenses of the courier service when sending the item back.

When taking over the packages, the customer is obliged to check the quality and condition of the delivered goods.
If there are visible damages on the package in the form of torn parts or dents, the Customer is obliged to request the opening of the package in the presence of the courier. If it is established on that occasion that the products are damaged, a claim report shall be made.

If for any reason you wish to return your received order, you have the opportunity to do it within 7 days. We don’t accept returns if the item initially ordered has already been worn, so it is mandatory that you return the item as NEW and UNDAMAGED as it has been delivered and in its original packaging with all labels and declarations you received upon arrival.
For all the additional quests and questions please feel free to contact us through our email: info@totallyhautebrand.com